1. I would like to order……., where can I place my orders for…..?
2. I need more exhibitor passes, where can I order extra exhibitor passes?
3. I did not receive my login codes, is it still possible to receive these codes?
4. Where can I fill in press information?
5. Where can I find the set-up and break down periods for the exhibition?
6. I would like to receive a detailed floor plan, how can I receive one?
7. How do I know whether I am well-prepared for the exhibition or not?
8. Is it obligatory to invite my customers with your invitations?
9. My company name is not mentioned in the online catalogue, how is this possible?
10. What is the difference between an exhibitor pass and a set-up and break down pass?
1. I would like to order…... (options below), where can I place my orders for…..?
• Flowers
• Catering
• Electricity
• Audiovisual equipment
• Furniture
• Stand name (fascia text)
• Internet
• Parking
• Cleaning
• Water
• Combination of the above
Answer:
All your orders for your stand equipment need to be placed through the exhibitor manual. For the exhibitor manual you can use the same login codes as the Client Portal. The exhibitor manual is accessible via www.clientportal.vnuexhibitions.com or via our website www.infosecurity.be under the tab preparation.
2. I still need more exhibitor passes, where can I order extra exhibitor passes?
Answer:
Via the Client Portal under the tab ‘Traid Fair Dating’ you can find more information about extra tickets and posters. The exhibition guide also provides information about how to order extra exhibitor passes.
3. I did not received my login codes, is it still possible to receive these codes?
Answer:
You will receive 1 login code for the Client Portal. This login code also provides you to go to the exhibitors guide, digital manual, Traid Fair Dating, Exporoute and digital relation card. You can also contact our exhibitors’ phone: +31 (0)30 295 2999
4. Where can I fill in press information?
Answer:
You can fill in your press information via the Client Portal.
5. Where can I find the set-up and break down periods for the exhibition?
Answer:
On our website under the tab “Exhibition information” à Dates and times. Here you will find the opening hours and the set-up and break down periods.
6. I would like to receive a detailed floor plan, how can I receive one?
Answer:
On the website www.infosecurity.be you can find under the tab ‘Exhibition Info’ or ‘Participate’ a detailed floor plan. You can also contact our exhibitor phone: +31 (0)30 295 2999.
7. How do I know whether I am well-prepared for the exhibition or not?
Answer:
On our website under the tab "Preparation" à you will find the Exhibition Guide and preparation tips which will help you to find all the information you need to be well-prepared. Are there still questions after visiting the website? Please contact our exhibitor phone at +31 (0)30 295 2999.
8. Is it obligatory to invite my customers with your invitations?
Answer:
Obviously it is not obligatory; however we do advice you to make use of these free invitations.
We also advise you to send the invitations with our digital invitation module.
The registration company, Marvel, is available for your questions.
Marvel:
Postbus 40402 – 3504 AE Utrecht
Phone: + 31 (0)30 241 3424
E-mail: marvel @marvel-databadge.com
9. My company name is not mentioned in the Exporoute, how is this possible?
Answer:
It is essential that you enter your details to gain visibility in the Exporoute. Please, contact Marvel if you company name is not mentioned in the Exporoute.
10. What is the difference between an exhibitor pass and a set-up and break down pass?
Answer:
Exhibitor passes are continuous proof of access for the exhibitor and his stand crew during the exhibition days. As an exhibitor you will have access to the halls 2 hours prior and 2 hours after closing hours of the exhibition.
Set-up and break down passes give access to the halls during the set-up period and break down period of the stand. These passes should only be requested by the exhibitor and you can order extra passes via the Client Portal. Please go to the website: www.clientportal.vnuexhibitions.com
The desired answer(s) to your question(s) not found?
For more information or other questions, please contact our exhibitor phone +31 (0)30 295 2999.
We are happy to assist you.
