Customer interaction revolution
Artificial intelligence (AI) has a huge impact on customer interactions. The continuously growing amount of customer interactions and the increasing diversity in customer interaction channels creates numerous challenges. One of the dominant methods of customer interaction remains voice based, either via traditional telephone or via web-calls. This trend results in new platforms such as Google Home and Amazon's Alexa. For B2C customer interactions the same revolution is happening. Want to learn more about the current status of voice/chatbots in the Belgian landscape? Or do you want to find out how you can integrate them securely in your environment? Don't hesitate to join this presentation!
Data Science & Management
Partner & CSO, MyForce
Maarten is Partner & CSO with MyForce. Upon completing his studies as engineer, Maarten started his career in the customer contact world. The past 20 years have been a continuous search for new technologies, able to unlock new insights, improve the quality of customer interaction or improve process efficiencies. Customer interaction remains his passion and the quest to deliver the best solutions in the market to his customers still continues every day...