Every IT organization constantly strives to grow in maturity and efficiency. IT Service Management tools help to do so.
Traditional Service Management tools are often purely workflow based. By combining workflow management (ITIL) and Business Process Management (BPM and BPMN), the advantages of both worlds can be merged into one strong solution.
This pragmatic presentation shows you how you can easily automate your Service Management processes by combining ITIL & BPMN, and as such can ensure, and improve, your flexibility, quality and efficiency.