Customers have been spoiled thanks to companies like Apple and Bol.com. They now expect quick and easy accessible services from every organization. As a result, many organizations face the challenge of digitizing, automating and simplifying their Business Processes to meet these expectations. Following topics will be discussed:
• Why does process digitalization help my organization?
• How can I improve my quality through process digitization?
• How can I safeguard my knowledge digitally? (Create once, run many times)
• How can I make Business and IT better work together
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