Artificial intelligence (AI) has a huge impact on customer interactions. The continuously growing amount of customer interactions and the increasing diversity in customer interaction channels creates numerous challenges. One of the dominant methods of customer interaction remains voice based, either via traditional telephone or via web-calls. This trend results in new platforms such as Google Home and Amazon's Alexa. For B2C customer interactions the same revolution is happening. Want to learn more about the current status of voice/chatbots in the Belgian landscape? Or do you want to find out how you can integrate them securely in your environment? Don't hesitate to join this presentation!
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