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CHALLENGES A hospital faces many challenges. ‘One of those involves a different approach. Today, patients have different needs than ten years ago’, adds Benoit Degotte. ‘Their care takes place quicker and more effi ciently, reducing the time they spend in the hospital. Today’s patients are also much better informed than they used to be. Medical care is therefore becoming more personal and must respond to the challenges in the fi eld of information, treatment times and technological complexity. Hospitals need to adapt to those challenges.’ CHR de la Citadelle has developed a strategic plan that includes investment in the renewal and modernisation of the hospital. ‘It involves the building and mobility, but also technology, such as reducing the number of apps’, says Benoit Degotte. Furthermore, the hospital faces challenges in the area of data storage, due to the decision taken to store all data in a remote data centre and the possible impact this has on security. GDPR is another new challenge facing a medical organisation that works with very sensitive and personal data. ‘All those challenges also have an impact on the IT team. The content and tasks involved in the work have evolved dramatically. Developers have progressively become “integrators” who have to be able to understand the needs of patients and an ever-widening group of users and develop qualitative, intuitive apps to meet their demands.’
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